Topic key points
- Difficult conversations are a normal part of many relationships both at home and work.
- Apprehension, avoidance and fear are common emotions when contemplating having these conversations. However, these conversations are normal and often an essential part of maintaining healthy relationships
- There are several strategies that can help when navigating difficult conversations:
- Preparing yourself appropriately including exploring barriers to having the conversation, finding an appropriate time and becoming familiar with your rights and entitlements.
- Following some simple steps during the conversation to help it run as smoothly as possible.
- This page houses several resources that can help clients prepare for and navigate difficult conversations
Introduction to Topic
Difficult conversations are anything that you find hard to talk about. They may involve differing emotions, conflicting opinions, uncertain outcomes and high stakes. Some clients may find it difficult to advocate for their needs, lack the confidence to broach the conversation which can lead to avoidance of a conversation. Here are some tips on dealing with difficult conversations:
Preparation
- Acknowledge that not having the conversation is an active choice
- Explore the barriers to having the conversation
- Unpack the pros and cons of having/not having the conversation
- Make space to have the conversation as soon as possible. Consider the time and setting
- If it’s a work-related conversation, get clear on your rights and entitlements before
- Consider what might happen if the conversation ‘goes wrong’ and how you may navigate that
- Role playing the conversation in session is one way to help clients prepare
During
- Try to go in with positive intent and an open mind. Genuinely try to come to a mutually beneficial arrangement.
- Create a two-way dialogue. Make space to listen to the other persons perspective
- Try to practice assertive communication rather than passive or aggressive communication
- Identify mutual goals and values with the other person
- Be mindful of and try not to get hooked by emotions
- Try to come to an agreement and shared action plan
Included resources
Difficult Conversations Segment of Coaching Toolkit
Assertive Communication Info and Practice
CCI Info-Assertive Communication
Fair Work Australia: Difficult Conversations in the Workplace Manager Course
Situation-Behaviour-Impact-Feedback Tool
Mens Line Australia Tips for Mental Health Conversations with Men
Movember Tackling Important Conversations with Men
NSW Government: 1-on-1 conversation guide for Leaders
How to ask R U OK? At work: A practical guide for the workplace
NSW Government, NSW volunteering: Conflict resolution toolkit
Copy for Clients
As discussed in our session, having difficult conversations is a challenging but necessary part of many relationships. Fortunately, there are practical things we can do to help us navigate difficult conversations. Attached are some resources that provide useful information and practical tips for how to prepare for and navigate challenging conversations.